Annual reports, public updates, and community information should be easy to read, navigate, and revisit—on any device.
Transparency doesn’t work if information is hard to access
Their reality
Your website handles basic information well.
Public-facing reports and updates are different.
- annual reports
- community updates
- policy documents
- public safety reports
These are important. Often detailed. Carefully reviewed.
They’re usually published as PDFs or embedded documents—and that works.
But it makes them harder to access and use for the public.
Where it falls short
Harder for the public to read
Long documents are difficult to navigate, especially on mobile.
Harder to find information
Key details are buried inside files instead of accessible as content.
Harder to build trust
Information exists—but isn’t always easy to understand or revisit.
What improves
Clearer communication
Information is easier to read and navigate across devices.
More accessible information
Content can be found, shared, and revisited.
Stronger transparency
Reports and updates become easier for the public to understand and use.
Workflow
You don’t need to change how your team works
- Prepare reports the way you already do.
- Run approvals as required.
- Publish the documents your organization needs.
What changes is what the public experiences after it’s published.
Information doesn’t have to stay locked in a file.
Use cases
Annual reports
Present department activity in a format the public can actually use.
Community updates
Make information easier to access and revisit.
Policy and public documents
Help people find and understand what they need.
Accessibility / compliance
Accessibility matters
Public information is expected to be accessible.
Publishing beyond static PDFs helps support accessibility requirements—without adding complexity.
